Red Wing Medical Practice cancels appointments due to 'IT issue'

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A GP surgery in Clydebank has been cancelling patient's appointments amid an ongoing IT issue.

The Red Wing Medical Practice in the Queen's Quay has been turning away non-urgent cases after reporting an issue with a recent external system upgrade.

In a text sent to patients and seen by the Clydebank Post, NHS Scotland say the issue is "outwith their control" and that they have raised the matter to "the highest level".

A spokesperson for NHS Greater Glasgow and Clyde says they are working to help fix the problem "urgently".

They added that emergency cases are being served by temporary arrangements during this time.

The spokesperson said: "Red Wing Medical Practice is experiencing IT issues linked to a recent external system upgrade.

"Health Board teams are working closely with the practice and the IT provider to rectify the issue urgently.

"Temporary arrangements are in place to ensure that urgent patient needs are addressed whilst this issue is rectified. 

"We would like to apologise to patients for any inconvenience caused."

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