A children’s charity is urging families worried about bills during the ongoing cold weather to reach out for support.
Children First is encouraging families in West Dunbartonshire to contact its support line if they’re struggling to stay warm or manage living costs this January.
The support line offers emotional, practical and financial assistance every day of the year.
Parents and carers can access the support line through webchat via www.childrenfirst.org.uk/supportline or call free on 08000 28 22 33.
The service operates Monday to Friday from 9am to 9pm and on weekends from 9am to noon.
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Simon McGowan, assistant director at Children First, said: “We want every parent and carer in Scotland to know they are not alone if they are worried about paying bills or keeping their children warm.
“Our friendly support line team is here to listen and provide expert advice to ensure families get the support they need.
“We understand how hard it can be trying to make ends meet and the pressure families are under.”
Children First reported a nearly 50 per cent increase in calls towards the end of 2025.
The team helps with benefit checks, budgeting advice and emergency support to help families stay warm.
In 2024, Children First helped families secure nearly £2.5 million in financial gains and assisted with making £500,000 of debt more manageable.
One kinship carer, caring for his two-year-old granddaughter, has expressed his gratitude for the charity's help when he was struggling to make ends meet.
He said: “It was only when the Children First support line got involved that things started to get better.
“I feel like a massive weight has been lifted off my shoulders – it’s such a relief.”
More information about the support service is available on the Children First website.
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