The creator of a Willy Wonka-inspired experience in Whiteinch has apologised after livid parents complained about the quality of the event.

The experience took place at Box Hub Warehouse on Saturday, February 24.

We previously reported that fuming parents responded to the botched Willy Wonka event.

The 'immersive' experience was branded a failure by angry families who had forked out around £35 for tickets.

They were met by a sparsely decorated room including a few plastic props, a little bouncy castle, and small backdrops pinned to walls.

Following it, the event organisers House of Illuminati came under fire with parents saying their 'ideas are about the same as a chocolate teapot'.

Others claimed 'you'll get more of a Willy Wonka experience walking down the chocolate aisle in Asda'.

House of Illuminati director Billy Coull said he was 'truly and utterly sorry' and added that 'technical issues' were behind the event's shortcomings, STV News reports. 

He told the publication: “I’m really shocked that the event had fallen short of the expectations of people on paper.

“My vision of the artistic rendition of a well-known book didn’t come to fruition. For that, I am absolutely truly and utterly sorry.

“There was every intention to hold the event, from the pictures, despite not being in the best light hopefully you’ll be able to see that there was every intention to hold the event.

“Unfortunately there were unforeseen circumstances and the event didn’t come to light.

“These issues were technological in nature.

“We had ordered a holographic paper that didn’t arrive on time.

"The holographic technology in itself is absolutely fabulous technology and unfortunately, there was a delay in postage.”

Billy said that full refunds would be given to all attendees, which could take up to ten days, and also said that actors from the event would be paid.

He added: “Once again I apologise to everyone for the sheer and utter disappointment. I’m deeply disappointed.

“As far as I’m aware at the moment numerous people have already received their refunds, and full refunds will be given across the time frame.”