Angry parents have responded to a botched Willy Wonka event that was held in Whiteinch this weekend.

The “immersive” experience was branded a fail by angry families who had forked out around £35 for tickets.

They had attended the Box Hub Warehouse on Saturday, February 24 but were let down claiming it was “an absolute rip-off”.

Organisers, House of Illuminati, have now come under fire with parents saying their “ideas are about the same as a chocolate teapot.”

Others claimed “You'll get more of a Willy Wonka experience walking down the chocolate aisle in Asda”.

The anger came after families were met by a sparsely decorated room including few plastic props, a little bouncy castle, and small backdrops pinned to walls.

Ticket holders are now being offered full refunds and have been given an apology on Facebook.

The statement said: “Today has been a very stressful and frustrating day for many and for that we are truly sorry.

“Unfortunately at the last minute we were let down in many areas of our event and tried our best to continue on and push through.

“Now we realise we probably should have cancelled first thing this morning instead.

“We fully apologise for what has happened and will be giving full refunds to each and every person that purchased tickets."

Angry parents were quick to respond to the statement on social media.

Megan Ellis said: “You'll get more of a Willy Wonka experience walking down the chocolate aisle in Asda. Absolute rip off.”

Natasha Soave said: “What I find strange as there was a massive countdown to this event for you to only get props the day before opening.. that right there is a complete red flag.”

Joanne Scott said: “Should be ashamed of how much you hyped everyone up for it to be such an amazing event for what an empty warehouse.”

Ryan Hill said: “If you’re gonna run an event, plan it properly because your ideas are about the same as a chocolate teapot.”

Jenna Dye said: “My young daughter and I travelled three hours to get to this 'immersive event' for some reason, I had a strange feeling about it before we left home.”

She added: “Whether it has been an intentional attempt at a quick buck or a completely disastrous attempt at a quality event, it's a very sad outcome. A lot of people travelled long distances, had excited children, were looking forward to lots of lovely pictures and memories to keep. It wasn't cheap.”

Natasha Cunningham said: “You must have known exactly what was happening and this is totally unacceptable and you have scammed children!

“This is absolutely disgusting and seeing the children so upset was awful and I expect everyone who bought tickets to be refunded and also compensation to be given!

“Absolutely disgraceful!”

House of Illuminati previously reassured customers that the event was “legitimate” after concerns had been raised that it was a “scam”.

Posting on Facebook, they said: “We understand that scepticism can arise with new events, but we kindly request refraining from using terms like ‘scam’ and instead, extend a little trust in our operation.”