A LOCAL housing support service has cause for celebration after it received a glowing report from the care watchdog.

Sense Scotland Supported Living (West Dunbartonshire) was awarded five stars in all four evaluation points during an unannounced visit from the Care Inspectorate in June.

The recent report, published on October 20, states that the service, which is based in Clydebank, was praised for its “effective and responsive” management, experienced staff team, and “warm and supportive” relationships with those who it supports.

It added: “We witnessed warm, compassionate interactions and could see that supportive relationships had been formed.

“Staff and management knew people well and the appropriate levels of support were in place to maximise independence.

“Relatives told us ‘extremely happy with the service’, ‘best interests at heart’, and ‘always get it right’.

“The service was proactive in their approach to finding solutions when there were barriers that could have prevented progress.

“This meant we could see that people were getting the most out of life.”

Inspectors note that they found the service was committed to continuously improving the support it provides to people.

This included surveys being issued to people who use the service and their relatives as a method of consultation, regular review meetings, and care plan audits.

The report added: “Support was planned in a way to be tailored to individual needs and we could see examples of where this had led to positive outcomes for people.

“The service was also able to learn and improve their practise following any gaps in planning or knowledge.

“This meant that the care and support to people was well planned.”