AN injury at Clydebank’s flagship care home at the Queen’s Quay development could possibly have been avoided if information had been readily available, a recent inspection has found.

An unannounced inspection by the Care Inspectorate at Queens Quay House across three days in September found there was "at least one incident" on-site where someone was injured within the home.

The national scrutiny body for care in Scotland cited a move from paper to electronic records as the reason staff couldn’t find vital information when required.

It resulted in the care home being given an adequate rating in the patient wellbeing category.

A section of the report read: “The service was in the process of transitioning from paper records to an electronic system.

“This issue meant that staff could not always find important information when needed urgently.

“This had led to at least one incident where an injury could possibly have been prevented if the information had been more readily available.

“We have made it a requirement that the service ensure that a summary sheet is available for all residents on the electronic system detailing important information about people's health and wellbeing.”

The comments were made following the inspection from September 12 to 14.

Meanwhile, the leadership at the care home was given a good rating.

Some of the key messages included residents experiencing care and support with compassion and that the service responded well to feedback from people and their relatives.

One part read: “We observed warm interactions between staff and people who lived in the home.

“Staff knew the residents well and were aware of their care needs and their preferences.

“We noted good communication from staff with people when they were assisting people with their support needs.

“People had a choice about when to get up and whether they wished to stay in their rooms or not.

“Rooms were personalised, and some people had keys for their own lockable cupboards in their rooms and fobs which allowed them to move freely around the different flats and lounges within the home.

“People had memory boxes outside their rooms where they could display special things belonging to them.

“We found evidence that people's views and wishes were being listened to. For example, we found that the service agreed to make the lounge areas in the flats exclusively for residents after people voiced that they didn't wish visitors to use these spaces.

“People experienced compassionate relationships with staff however there were areas where improvements could be made to ensure that people had a better experience at mealtimes and that their medication was distributed in a more private and respectful way.”

Concerns about vegetarian options on the menu, tailored meals to resident's tastes and easier access to milk sugar and condiments were some of the improvements suggested for a better dining experience.

The Care Inspectorate also asked the home to move people’s medication from the lounge to a lockable cupboard in people’s bedrooms.

The home, opened in December 2020, has its own cinema, bistro and hairdressing facility on the upper floor.

It was praised by inspectors for the “good choice of activities to participate in” which was based on the resident's “individual preferences” which had been garnered by engaging with the patient.

The area's HSPC has been approached for comment.