CLYDEBANK rail station's ticket office is set to close under proposals from ScotRail.

The news comes as the rail operator announced it would be launching a review tomorrow of all customer-facing services. 

Proposed plans would see ticket office opening hours reduced at a number of stations across the country as well as the possible closure of Clydebank, Cartsdyke, and Woodhall's ticket offices. 

These stations will remain open with all other facilities being available including ticket vending machines, help points where customers can speak to staff, and 24-hour CCTV.

Dalmuir station could shut at 7pm Monday to Saturday instead of midnight currently.

Dumbarton Central and Helensburgh will also see reductions, part of 120 stations potentially impacted by the review.

No members of staff will lose their jobs and will be redeployed to provide "enhanced" customer service, ScotRail confirmed.

Rail bosses said that before the pandemic customers were "increasingly" using online options or ticket vending machines rather than ticket offices and that there has been a 50 percent drop in the use of offices over the past 10 years. 

Transport Focus, the independent watchdog for transport users, will conduct a public consultation on behalf of ScotRail seeking the view of customers about the proposed changes. 

This will be the first time since 1991 that ScotRail has reviewed the opening hours of its ticket offices. 

Phil Campbell, head of customer operations, said: “There has been no real review of our ticket office opening hours for 30 years, and it is important we keep up with the changing habits of customers who no longer rely on purchasing tickets in that way.

“With more than a 50 per cent drop in the use of ticket offices, heightened by the pandemic, we want to do everything we can to make sure everyone has a hassle-free journey.

“Nobody in ScotRail will lose their jobs as a result of these changes, and it is important to note that rather being about cutting jobs, this is about adding value for our staff and customers.

“Over the coming weeks we’ll be talking to customers, staff, and stakeholders about the improvements they can expect to see and experience as they travel around Scotland’s Railway.”

Customers can review the proposed changes on ScotRail's website