Scottish technical recruitment specialist Nine Twenty has been fundamental in supporting the rapid expansion of Glasgow-headquartered Pastdue Credit Solutions, an Investors in People Gold accredited company.

Founded in 2005, Pastdue Credit Solutions provides collection and reconnection services to market leading companies in the energy, water, telecoms and financial sectors, as well as government departments and other organisations.

Through the technology-driven approach of its highly skilled employees, the company offers effective collections solutions designed to provide both happy experiences for customers, and efficiency gains for clients.

As a proven recruitment partner, Nine Twenty has delivered quality assurance processes to ensure that Pastdue Credit Solutions increases headcount, sustains excellent levels of staff retention and improves the quality of candidates attracted to the role.

Nine Twenty has established a process which includes a weekly onsite recruitment presence, a digital ecommerce recruitment solution, a bespoke candidate management system, a telescreen assessment centre, and competency-based face to face interviews. These are delivered by NT Agile, one of Nine Twenty’s franchise businesses, which is headed by Lynne Rae.

The recruitment results so far have been impressive, with 110 new starts in Q1 2021 following an invitation to assessment of 177 applicants. 

A spokesperson for Pastdue Credit Solutions said: “We are proud that given the current economic climate our business has enjoyed continuous growth and is actively recruiting with Nine Twenty’s expert support.

“We continue to look for quality candidates and emphasise to them that all our team managers and many of our senior management team were once agents who have progressed in their roles through our proven approach to promote from within.

“We are dedicated to learning and development and offer huge opportunities to anyone ambitious enough to establish a career in financial services.” 

Pastdue Credit Solutions employs 400 people, most of whom work from home.

This article is brought to you in association with Pastdue Credit Solutions.