A CLYDEBANK care home failed to impress the care inspectorate who deemed their ability to support people’s wellbeing to be “weak” during an inspection.

Hillview Care Home, which is owned and managed by Advinia Care Homes, took over from Bupa in December 2017 and has capacity for 150 residents.

During an inspection on August 14 leadership and staffing was also found to be “weak – level 2”, care and support was scored “adequate – level 3” while the setting was described as “good – level 4”.

On November 5, it was confirmed there were 117 residents supported in the care home.

The results of the inspection were brought before the health and social care partnership’s (HSCP) audit committee last Wednesday.

Jo Gibson, the HSCP’s head of health and community care, said: “This is not a reassuring picture. Hillview decided to create an action plan as a result and are keeping us updated.

“Following the inspection, the managing director resigned almost immediately. The interim manager took over and they are now in a permanent position.

“Staff have been replaced. I want to offer reassurance to the board that we are working closely with the care home to address these problems and they are cooperating fully with us.”

The inspection report also said Hillview had to address particular points on care.

Bailie Denis Agnew said: “This is concerning because the issues have been going on for a long time now.

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“This is something that is quite clearly broken. We are dealing with vulnerable people. How can we know what progress is being made? We should be making sure we have answers.

“We are dealing with an organisation which is responding to questions but not being proactive.”

Members of the HSCP wanted more evidence that steps were being taken to address these concerns.

Elsewhere, in a separate report, concerns were raised that Clyde Court Care Home was not operating at its full capacity following a negative inspection.

Although there are 50 places taken up out of 70, families are less likely to use the facility in South Avenue in Clydebank as their first option and are moving on when a place at their “first choice” becomes available.

Clyde Court received a grade three mark of “adequate” for care and support during an inspection in June 2018. This was a reduction from its previous inspection in 2017 when it received a grade four – “good” – in all areas.

Ms Gibson said: “We have been working very closely with Clyde Court and have visited several times.

“We have been impressed with the level of services. All staff have been trained to look after a patient with dementia.”

Ms Gibson was then questioned about the home’s occupancy level and why it had not increased more recently.

She replied: “We do offer Clyde Court to families as an option but what we are finding is that is often not their first choice.

“We encourage them to visit it but then people will use Clyde Court while they wait for a place at the home they originally wanted.”

The HSCP is working with Clyde Court to address its damaged reputation.