SCOTRAIL trains that go through Clydebank now have new technology.
A digital information tool on board a selection of trains now mean customers will benefit from enhanced information during times of disruption.
“Global System for Mobile Communications – Railway" (GSM-R) is an international wireless communications standard for railway communication and applications.
It allows ScotRail’s signalling control centre to make customer announcements through the trains on-board public announcement system.
The control centre can also pass on key messages to customers about engineering works and special events.
The rollout follows a successful six-month trial.
Anne Gray, ScotRail Customer Information Strategy Manager, said: “Enhancing the experience of customers is vital, and the provision of accurate, real time information plays a huge part in that - the more that’s available, the better.
“The rollout of GSM-R to our electric trains means customers can now get up to the second information directly from the people who’re working hard to get services back to normal when things go wrong.”
GSM-R has been rolled out on the following routes:
- Helensburgh/Balloch/Milngavie – Cumbernauld/Airdrie/Edinburgh via Glasgow Queen Street Low Level
- Balloch/Dalmuir/Milngavie – Lanark/Larkhall/Motherwell/Whifflet via Glasgow Central Low Level
- Glasgow Central – Ayr
- Glasgow Central – Gourock/Wemyss Bay/Largs/Ardrossan Harbour
- Glasgow Central – Neilston/Newton/Cathcart Circle
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