THE ALBEMARLE and Bond store in Clydebank has closed down resulting in customers “not being able to get their items back”.

Customers have been in touch with the Post to express their concern over their personal belongings that the pawn shop currently has in their possession.

Residents have reported that they can’t get sentimental items back due to it “closing down” and the shop "not having them anymore."

One customer said he was given a number to call that "didn't work".

The Post has had issues contacting the store but when emailing, got an automated reply with a list of “general frequently asked questions” - suggesting all, or some, stores have closed.

One stated: “My local store is closed - where are my items? Your items have been moved to our Pawnbroking Centre for the duration of your agreement.”

Another stated: “Why didn't you advise me of the store closure before it happened? Unfortunately, we were unable to contact all customers prior to the closure date. We apologise for any inconvenience this has caused.”

Albemarle and Bond go on to say that a letter has been generated and posted to the registered address of each affected customer.

Speedloan Finance which trades as Albemarlea and Bond then confirmed it has closed a number of stores.

A spokesperson said: "The decision to downscale UK operations is a strategic matter for the company but the National Pawnbrokers Association (NPA) has expressed its concern that the communication of their actions to their customers falls below the standards expected of its members.

"In particular we are most unhappy with the fact that customers cannot get through to the helpline. We have demanded that the management of the company resolve this as a matter of urgency and the association will do everything in its power to ensure that customers rights are protected and that they are treated fairly and transparently.

"We have no reason to believe that the customers pledges are at risk and have been assured that they are being safely held at a central location.

"Customers can contact the company on 01865 798114 which is a dedicated hotline. If customers are not happy with the response from the company, they can contact the Financial Ombudsman Service to complain on 020 7964 1001 or the FCA customer helpline on 0800 111 6768."