SATISFACTION among West Dunbartonshire Council tenants is increasing, according to the latest Scottish Social Housing Charter Performance Report.

The council’s fourth such report has been published this week and it reveals that more tenants are happy with most areas of the council’s housing service when compared to previous reports.

Produced in partnership with tenants, the purpose of the report is to provide accurate information about areas of performance which is of particular interest to council tenants.

This report highlights areas where the council is performing well and also includes areas where action is being taken to improve.

Housing officers hope the report will encourage more detailed questions to be asked going forward and help drive further improvement.

The satisfaction survey element of the report found that 84 per cent of tenants are now satisfied with the overall service being provided – 12 per cent higher than in 2014.

Other measures of satisfaction have also increased, including: 79 per cent of tenants satisfied with the opportunities given to participate in WDC’s decision making process; 86 per cent satisfied with the quality of their home; and 75 per cent think the rent they pay represents good value for money.

Clydebank Central ward councillor Diane Docherty, who is convener of housing and communities, said: “This survey shows another set of encouraging results and we are happy that most measures of satisfaction are moving in the right direction.

“However, our aim is to keep improving to deliver the best possible service to our residents, so we will looking at these results in detail to see where we can get better.”

Some of the key achievements during the past year include: investment of more than £14 million to meet housing supply targets; the housing led regeneration of communities resulting in the delivery, so far, of 121 new council homes for rent; delivering a new homelessness strategy More than a Roof; and improved support provided in order to help tenants succeed in their homes.

The report also sets out some of the actions that will be taken during 2017/18 in order to respond positively to the challenges faced and ensure that tenants are provided with good quality homes and services.

Peter Barry, the council’s strategic lead for housing and employability, added: “Over the past 12 months we have witnessed the housing service continue to improve with a renewed focus and energy on providing excellent and appropriate housing and related services.

“This report looks at our performance during 2016/17 and outlines how we have continued to deliver the standards and outcomes that tenants and other customers can expect in terms of the quality and value for money of the services they receive.”

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