Put through the wringer
Published 8 Aug 2012 10:00
A DRUMCHAPEL grandmother left in a spin by electrical giant Comet thanked the Post for stepping in and getting her washing machine back up and running.
Frustrated Elizabeth Veitch, 57, went for FOUR WEEKS without a machine as well as being left to make expensive phone calls, lasting up to 17 minutes, every time she tried to find out when her machine would be fixed.
She also spent a fortune on taxi fares ferrying clothes and laundry around to relatives who were doing her washing for her. A delighted Mrs Veitch said: "I really want to thank the Post for helping me with this problem. It only took them 10 minutes to come and fix it but I am so grateful because without you I would still be waiting."
The grandmother of nine told how no-one from the company would take responsibility until the Post called the firm and explained it was in soapy bubble because her machine was still under warranty.
She added: "The engineer said he would order the part and it would take a week, that was bad enough but it never came so I contacted On-Call who deal with the problems but the call can last up to 17 minutes every time you phone. By this time I was having to take a taxi to a family members home for them to do my washing.
"I was told the part had been ordered but I was then told it had arrived damaged and they would have to order me another one. Then I was told it would be two weeks till I got it and enough was enough."
We spoke to the high street giant and they admitted they are disappointed with the length of delay but are glad the problem has been rectified.
A spokeswoman said: "We are very sorry for the inconvenience and trouble Mrs Veitch has experienced with her washing machine repair.
"The delay was due to a manufacturers parts delay and unfortunately we are unable to provide loan units. We are pleased the problem has now been fixed."
This article appeared in Clydebank Post 01 Aug 12
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